General FAQ’s

Frequently Asked Questions - IH Parts America

1. Where is IH Parts America located?

IH Parts America is conveniently located in Grass Valley, CA, approximately 1.5 hours northeast of Sacramento.

2. Do we ship worldwide?

Absolutely! We offer worldwide shipping. For orders outside the United States, please contact our sales department via phone or email to get a shipping estimate started.

3. Do we offer will call order pickup?

Yes, we do offer will call for all in-stock parts at our Grass Valley location. However, before selecting will call as your pickup option, please ensure to confirm the stock status with us.

4. Are all of our products listed online?

While we strive to keep our website updated with new parts and releases, not all items are listed online. If you can't find what you're looking for, please don't hesitate to call us.

5. Do we sell used parts?

Absolutely! We boast one of the largest selections of used parts in the US. If you have any questions or concerns about our used parts, feel free to call or email us.

6. Do we perform service work on International Harvesters?

Yes, we offer a wide range of services, from full restorations to custom builds for International Harvesters. To discuss your specific requirements, please contact our shop for a consultation.

7. Which shipping providers do we use?

We utilize USPS and UPS as our primary shipping methods. For freight shipments, the carrier may vary depending on the order.

8. Do we ever have any sales or discounts?

Indeed, we regularly offer monthly and seasonal sales. Stay updated with our social media and newsletter to be informed about discounted items.

9. How can we be contacted? 

You can reach us through multiple channels. Give us a call at 530-274-1795 or send an email to sales@ihpartsamerica.com.

10. When will my order ship?

For most in-stock items, orders placed before our cut off time of 1:00 PM will be shipped the same day. However, if your order contains items shipping from other suppliers, lead times may vary.

11. Will I get tracking information?

Yes, tracking information is automatically emailed to you for all online orders. For phone orders, an email will also be sent if you provide an email address.

12. Do we have a loyalty points program? 

Yes, we offer an online-only loyalty points program. Register for an account to track your past purchases and current points allotments. This program applies only to online orders.

13. Do we ship on the weekends?

No, we do not ship on weekends. Orders placed on Friday evening will be processed on the following Monday or the next business day.